SMS Delivery Delays And Failures to Multiple Networks in South Africa

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in South Africa. This incident has been resolved.

Posted Jan 17, 2025 - 21:09 PST

Monitoring

We are observing recovery in SMS delivery delays and failures affecting multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2025 - 19:19 PST

Update

We continue experiencing SMS delivery delays and failures affecting multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2025 - 17:19 PST

Investigating

We are experiencing SMS delivery delays and failures affecting multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2025 - 16:21 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).