Inbound calls failures to a subset of Twilio Italy numbers

Incident Report for Twilio

Resolved

All systems are operating normally

Posted May 14, 2018 - 09:30 PDT

Update

All inbound calls in Italy are now completing successfully. We will continue to monitor.

Posted May 14, 2018 - 08:26 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 14, 2018 - 08:24 PDT

Update

We are seeing recovery for some of the affected numbers and we continue to work with our carrier partner to resolve the issue. Next update in 2 hours.

Posted May 14, 2018 - 06:30 PDT

Update

We continue to work with our carrier partner to resolve the issue. Next update in 2 hours.

Posted May 14, 2018 - 04:31 PDT

Investigating

We are experiencing inbound call failures on a subset of Italian geographic phone numbers specifically impacting Ancona, Firenze and Padova. We are working with our carrier partner to resolve the issue. Next update in 1 hour.

Posted May 14, 2018 - 03:32 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).