SMS Delivery Delays to Zenvia Network in Brazil

Incident Report for Twilio

Resolved

We continue experiencing SMS delivery delays and delivery reports delays when sending messages from short codes and registered sender ids to multiple networks in Brazil, including Zenvia Network. Our engineers continue working with our carrier partner to resolve the issue. Further updates will be shared in this post: https://status.twilio.com/incidents/6j534jxck75w.

Posted Jan 09, 2024 - 11:53 PST

Update

We are experiencing SMS delivery delays to Zenvia network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 09, 2024 - 10:55 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Zenvia network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 09, 2024 - 10:45 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).