Increased errors for Chat and Flex

Incident Report for Twilio

Resolved

Our engineers have deployed a fix for the increased failures in our Chat and Flex products. All systems are operating normally.

Posted Mar 27, 2020 - 12:32 PDT

Monitoring

Our engineers have deployed a fix for the increased failures in our Chat and Flex products. We are actively observing recovery and will update as soon as we have more information.

Posted Mar 27, 2020 - 12:10 PDT

Identified

Our engineers have identified the cause of increased failures in our Chat and Flex products. We are actively working on this issue and will update as soon as we have more information.

Posted Mar 27, 2020 - 11:43 PDT

Update

Our engineers have identified increased failures when logging in to Flex. We are actively working on this issue and will update as soon as we have more information.

Posted Mar 27, 2020 - 11:14 PDT

Investigating

Our monitoring systems have detected a potential issue regarding Taskrouter and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 27, 2020 - 11:10 PDT

This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE CHAT.