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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Intermittent SMS delivery delays to Multiple destinations

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays. This incident has been resolved.

Posted Aug 25, 2020 - 07:39 PDT

Update

We continue to monitor this issue to ensure full recovery of service.

Posted Aug 25, 2020 - 05:54 PDT

Update

We continue to monitor this issue to ensure full recovery of service.

Posted Aug 25, 2020 - 03:49 PDT

Update

We continue to monitor this issue to ensure full recovery of service.

Posted Aug 25, 2020 - 00:21 PDT

Update

We continue observing successful SMS delivery to our partner networks. We will continue to monitor to ensure full recovery of the service.

Posted Aug 24, 2020 - 22:18 PDT

Update

We continue observing successful SMS delivery to our partner networks. We will continue to monitor to ensure full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 24, 2020 - 19:58 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 24, 2020 - 17:56 PDT

Update

We continue observing successful SMS delivery to our partner networks. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 24, 2020 - 16:03 PDT

Update

We are still observing successful SMS delivery to our partner networks. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update as soon as more information becomes available.

Posted Aug 24, 2020 - 13:59 PDT

Monitoring

We are observing successful SMS delivery to our partner networks. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update as soon as more information becomes available.

Posted Aug 24, 2020 - 11:59 PDT

Update

We are experiencing intermittent SMS delivery delays when sending messages to these networks:

Afghanistan - Etisalat
Afghanistan - Afghan Telecom
Belize - Speednet
Hutchison - Indonesia
Jordan - Orange
Libya - Madar
Mauritanua - Chinguitel
Syria SYRIATEL
Syria - MTN Syria
Ukraine - Trimob
Zambia - Zamtel
Zimbabwe - Telecel
Ghana - Globacom
Kuwait - Kuwait Telecom Company (Viva)
Ghana - AirtelTigo
Uganda - Tangerine

Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Aug 24, 2020 - 08:14 PDT

Update

Posted Aug 24, 2020 - 06:04 PDT

Update

Our engineers and the carrier teams are continuing to investigate SMS delivery delays. We will share more updates as soon as they become available.

Posted Aug 24, 2020 - 00:15 PDT

Update

Our engineers and the carrier teams are continuing to investigate SMS delivery delays. We will share more updates as soon as they become available.

Posted Aug 23, 2020 - 20:12 PDT

Update

Our engineers and the carrier teams are continuing to investigate SMS delivery delays. We will share more updates as soon as they become available.

Posted Aug 23, 2020 - 19:13 PDT

Identified

We are experiencing intermittent SMS delivery delays when sending messages to these networks:

Hutchison Indonesia
Africell Congo
Tangerine Uganda
Madar Libya
Zamtel Zambia
Expresso Senegal
Chinguitel Mauritanua

Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Aug 23, 2020 - 17:58 PDT

This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Europe).