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Issues found outside of Twilio’s Network
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Outbound SMS Delivery Failures to DU Network in UAE
Incident
Report for Twilio
Resolved
After investigating, we identified that the incident causing SMS delivery failures when sending messages to DU Network in UAE was only impacting non-registered IDs. We’re resolving this incident because the issue was impacting a small subset of customers who shouldn’t present any delivery failures.
Update
We are experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, APAC).