Outbound SMS Delivery Failures to DU Network in UAE

Incident Report for Twilio

Resolved

After investigating, we identified that the incident causing SMS delivery failures when sending messages to DU Network in UAE was only impacting non-registered IDs. We’re resolving this incident because the issue was impacting a small subset of customers who shouldn’t present any delivery failures.

Posted May 27, 2023 - 10:24 PDT

Update

We are experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 27, 2023 - 08:54 PDT

Update

We are still experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 27, 2023 - 06:59 PDT

Investigating

We are experiencing outbound SMS delivery failures when sending messages to DU Network in UAE. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 27, 2023 - 06:00 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).