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        Packet Loss on SIP and Trunking Calls

        Incident Report for Twilio

        Resolved

        The issue causing packet loss on SIP and trunking calls has been resolved and these services are operating normally at this time.
        Posted Mar 26, 2021 - 13:41 PDT

        Monitoring

        We are observing recovery from packet loss on SIP trunking and SIP calls. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 26, 2021 - 12:43 PDT

        Update

        We are monitoring an issue with packet loss on SIP and SIP trunking calls. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Mar 26, 2021 - 12:17 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Programmable Voice audio quality in several regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 26, 2021 - 12:11 PDT
        This incident affected: ELASTIC SIP TRUNKING (Origination) and PROGRAMMABLE VOICE (SIP Interface).