Intermittent Issues With Sender Id Retrieval

Incident Report for Twilio

Resolved

We are no longer experiencing delivery issues to countries requiring sender-id pre-registrations. This incident is resolved.

Posted Sep 02, 2024 - 16:44 PDT

Monitoring

SMS delivery to countries requiring sender-id pre-registration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 6 hours or as soon as more information becomes available.

Posted Sep 02, 2024 - 10:52 PDT

Update

We continue to investigate delivery issues to countries requiring sender-id pre-registrations. Very small fraction of messages might fail with error 21612. Our engineering team has been alerted and is actively investigating. We will update in 2 hours or as soon as we have more information.

Posted Sep 02, 2024 - 08:52 PDT

Update

We are continuing to investigate this issue.

Posted Sep 02, 2024 - 07:52 PDT

Investigating

We are investigating delivery issues to countries requiring sender-id pre-registrations. Very small fraction of messages might fail with error 21612. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 02, 2024 - 07:46 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS, Messaging Services).