Inbound Message Delivery Failures to a Subset of Phone Numbers in the Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. This incident has been resolved.

Posted May 20, 2022 - 05:46 PDT

Monitoring

We have started seeing recovery for the issue causing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 20, 2022 - 03:49 PDT

Update

We are experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 20, 2022 - 01:55 PDT

Investigating

We are experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 20, 2022 - 00:58 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).