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        SMS Delivery Delays to Rogers Wireless Network in Canada Via Subset of Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to a subset of short codes to Rogers Wireless Network in Canada. This incident has been resolved.
        Posted Nov 26, 2023 - 20:09 PST

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Rogers Wireless Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 26, 2023 - 18:17 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to a subset of short codes to Rogers Wireless Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 26, 2023 - 17:23 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).