Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Pricing Delays
Incident
Report for Twilio
Resolved
The issue impacting our billing system that caused delayed pricing information for messages, calls, recordings, and transcriptions fetched via public API has been resolved.
Monitoring
Our billing system causing delayed pricing information for messages, calls, recordings, and transcriptions fetched via public API is now operating normally. We will continue to monitor to ensure full system stability. We'll provide another update on 2/19/2024 at 11:29 am PST or as soon as more information becomes available.
Update
We continue to experience an issue with our billing system that is causing delayed pricing information for messages, calls, recordings, and transcriptions fetched via public API. We will provide another update in 16 hours or as soon as more information becomes available.
Investigating
We continue to experience an issue with our billing system that is causing delayed pricing information for messages, calls, recordings, and transcriptions fetched via public API. We will provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with our billing system that is causing delayed pricing information for messages, calls, recordings, and transcriptions fetched via public API. Our engineers are working on deploying a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineers have identified an issue with our billing system that is causing delays between calls, recordings, transcriptions transactions and pricing available via the public API. Our engineers are working on deploying a fix. We expect to provide another update in 2 hour or as soon as more information becomes available.
Identified
Our engineers have identified performance degrade issues with our billing system that is causing a delay/mismatch between all product usage and tiered pricing. Our engineers have taken initial mitigation steps for the lag reduction and analyzing further for high throughput. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with our billing systems. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).