Voice Quality Call Issues to Multiple Countries in Europe

Incident Report for Twilio

Resolved

Voice quality issues on inbound calls to multiple European countries has been resolved, and the service is functioning normally at this time.

Posted Nov 27, 2023 - 05:24 PST

Monitoring

We have started seeing recovery in Voice quality issues on inbound calls to multiple European countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 27, 2023 - 03:11 PST

Investigating

We are observing Voice quality issues on inbound calls to multiple European countries. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 27, 2023 - 02:28 PST

This incident affected: CARRIER NETWORK (Voice, Europe).