MMS Delivery Delays Issue to AT&T in the US From a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to the AT&T network in the US. This incident has been resolved.

Posted Jul 13, 2023 - 21:47 PDT

Monitoring

We have observed a recovery from the MMS delivery delays when sending messages to the AT&T network in the US. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 20:07 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T Network. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 16:55 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T Network. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 12:55 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T Network. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2023 - 10:55 PDT

Update

We are experiencing MMS delivery delays when sending messages to AT&T Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 13, 2023 - 09:55 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 13, 2023 - 09:45 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS).