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        SMS Delivery Failures to Myanmar

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery failures to Myanmar networks. This incident has been resolved.
        Posted Feb 02, 2021 - 00:15 PST

        Update

        We are now observing successful SMS delivery across all networks in Myanmar including Ooredoo. We are continuing to work with our Carrier partners to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Feb 01, 2021 - 23:56 PST

        Update

        We are observing successful SMS delivery across all other networks in Myanmar except Ooredoo which still has intermittent SMS failures. We are continuing to work with our Carrier partners to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 22:06 PST

        Monitoring

        We are observing successful SMS delivery to Myanmar for the last 40 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 20:13 PST

        Update

        We continue to observe SMS delivery failures to the Ooredoo Network. We continue to observe successful SMS delivery to all other networks in Myanmar. We continue to work with our carrier partner to restore service. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 16:16 PST

        Update

        We are observing successful SMS delivery to all networks in Myanmar except Ooredoo. We continue to work with our carrier partner to restore service. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 12:11 PST

        Update

        We continue to investigate SMS failure delivery to Myanmar. We see it is still not fully recovered due to a situation in the country. We have confirmation from our carrier partners that data and phone services are disrupted. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 11:18 PST

        Update

        We continue to investigate SMS failure delivery to Myanmar. We see it is still not fully recovered due to a situation in the country. We have confirmation from our carrier partners that data and phone services are disrupted. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 09:18 PST

        Investigating

        SMS failure delivery to Myanmar is still not fully recovered due to a situation in the country. We have confirmation from our carrier partners that data and phone services are disrupted, and we are investigating further. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 01, 2021 - 08:17 PST

        Update

        SMS failure delivery to Myanmar is still not fully recovered due to a situation in the country. We have confirmation from our carrier partners that data and phone services are disrupted, and we are investigating further. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 01, 2021 - 08:17 PST

        Update

        We are still monitoring SMS delivery to Myanmar MPT network to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 06:17 PST

        Monitoring

        We are observing successful SMS delivery to Myanmar MPT network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 04:58 PST

        Update

        Please be advised that the SMS failure delivery to Myanmar is due to a situation in the country and have confirmation from our carrier partners that data and phone services are disrupted. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 01, 2021 - 01:21 PST

        Identified

        Please be advised that the SMS failure delivery to Myanmar is due to a situation in the country and have confirmation from our carrier partners that data and phone services are disrupted. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 31, 2021 - 22:36 PST

        Update

        We are still experiencing SMS delivery failures when sending to all networks in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 31, 2021 - 19:22 PST

        Update

        We are experiencing SMS delivery failures for customers sending to all networks in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 31, 2021 - 17:22 PST

        Investigating

        Our monitoring systems have detected a potential issue with SMS delivery failures to Myanmar MPT network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jan 31, 2021 - 17:12 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).
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