SMS Delivery Delays to Subset of Twilio Phone Numbers in Australia

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to a subset of Twilio phone numbers In Australia. This incident has been resolved.

Posted Jul 12, 2024 - 13:01 PDT

Update

We keep observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 11:02 PDT

Monitoring

We are observing recovery in SMS delivery delays to subset of Twilio phone numbers In Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 09:08 PDT

Update

We are experiencing SMS delivery delays to subset of Twilio phone numbers In Australia . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 12, 2024 - 08:24 PDT

Investigating

Our monitoring systems have detected a potential issue to SMS Delivery Delay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 08:13 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).