MMS Delivery Delays to US Verizon Via a Subset of Shortcodes and Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US Verizon Network via a subset of Shortcodes and Toll-free numbers. This incident has been resolved.

Posted Mar 24, 2022 - 18:11 PDT

Monitoring

We are observing successful MMS delivery when sending to US Verizon Network via a subset of Shortcodes and for Toll-free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 16:41 PDT

Update

We continue to experience MMS delivery delays when sending to US Verizon Network via a subset of Shortcodes but are seeing recovery for Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 14:29 PDT

Update

We are experiencing MMS delivery delays when sending to US Verizon Network via a subset of Shortcodes and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2022 - 13:37 PDT

Update

Posted Mar 24, 2022 - 13:32 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 24, 2022 - 13:27 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).