SMS delivery degradation to Sudani One network in Sudan

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Sudani One network in Sudan. This incident has been resolved.

Posted Oct 11, 2020 - 04:19 PDT

Update

We are still continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 11, 2020 - 04:15 PDT

Update

We are still continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 10, 2020 - 20:21 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 10, 2020 - 16:25 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2020 - 14:39 PDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2020 - 13:38 PDT

Investigating

Our system has detected SMS delivery issues when sending messages to Sudani One network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2020 - 13:34 PDT