Elevated SMS delays from US Short codes to Verizon handsets

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted Oct 10, 2018 - 17:27 PDT

Monitoring

The issue causing delays between US Short codes and Verizon handsets has been resolved and all messages are now being delivered successfully. We will continue to monitor to ensure full resolution.

Posted Oct 10, 2018 - 16:20 PDT

Investigating

We are observing up to 30 min delays between Short codes and Verizon numbers. We are working with our partners to get the issue resolved.

Posted Oct 10, 2018 - 15:58 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).