Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Conversations Service Returning 404s
      Incident Report for Twilio
      Resolved
      Default Conversation Service is operational now. If you are still seeing 404s, please update the Default Service in Twilio Console under Conversations.
      Posted Jun 01, 2023 - 10:53 PDT
      Monitoring
      Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and the issue has been mitigated. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Jun 01, 2023 - 10:12 PDT
      Update
      Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and are still working to deploy a fix. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted May 31, 2023 - 09:47 PDT
      Identified
      Our engineers have identified the issue causing Default Conversations service returning 404s for some customers when fetching or updating a Conversation, and are working to deploy a fix. If you have noticed that your Default Conversation Service was not correct, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted May 31, 2023 - 08:41 PDT
      Update
      We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 8 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      Posted May 31, 2023 - 00:23 PDT
      Update
      We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      Posted May 30, 2023 - 20:31 PDT
      Update
      We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      Posted May 30, 2023 - 18:36 PDT
      Update
      We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      Posted May 30, 2023 - 17:39 PDT
      Update
      We have become aware of an issue with the Default Conversations Service returning 404s for some customers when fetching or updating a Conversation. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.

      Several customers have noticed that their Default Conversation Service was not correct. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes
      Posted May 30, 2023 - 17:37 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted May 30, 2023 - 15:37 PDT
      This incident affected: PROGRAMMABLE MESSAGING (Conversations).