Foreign Exchange Rate for Euros to US Dollars Incorrect in Q3

Incident Report for Twilio

Resolved

The foreign exchange rate used to convert Euros to US Dollars was incorrect during Quarter 3 of 2022. During this period, customers who paid in Euros may have been under-billed. The foreign exchange rate has now been resolved.

Posted Oct 18, 2022 - 14:41 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 18, 2022 - 13:38 PDT

This incident affected: TWILIO PLATFORM (Billing).