SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Posted Apr 01, 2026 - 15:15 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 01, 2026 - 06:57 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 01, 2026 - 01:20 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2026 - 23:37 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2026 - 22:36 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 31, 2026 - 21:36 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).