SMS Delivery Delays To Multiple Networks in New Zealand via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. This incident has been resolved.

Posted Nov 02, 2025 - 16:40 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2025 - 14:47 PST

Update

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2025 - 13:40 PST

Update

We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 02, 2025 - 12:40 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 02, 2025 - 12:35 PST

This incident affected: CARRIER NETWORK (SMS, APAC).