SMS Delivery Failures to Brazil Oi and Brazil Telcom when Sending from Local Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures when sending from local long codes to Brazil Oi and Brazil Telcom. This incident has been resolved.

Posted Dec 08, 2020 - 15:48 PST

Update

We are experiencing delivery failures when sending from local long codes to Brazil Oi and Brazil Telcom. We are seeing improvement. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 08, 2020 - 14:35 PST

Update

We are experiencing delivery failures when sending from local long codes to Brazil Oi and Brazil Telcom. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Dec 08, 2020 - 13:13 PST

Investigating

We are experiencing delivery failures sending to Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Dec 08, 2020 - 13:08 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).