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        Virtualagent Dialogflow Cx Integration Failing

        Incident Report for Twilio

        Resolved

        The incident has been resolved and Virtualagent Dialogflow Cx Integration is operating normally at this time.
        Posted Oct 02, 2023 - 16:00 PDT

        Update

        The incident has been resolved and Virtualagent Dialogflow Cx Integration is operating normally at this time.
        Posted Oct 02, 2023 - 15:59 PDT

        Update

        Virtualagent Dialogflow Cx Integration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 02, 2023 - 15:29 PDT

        Monitoring

        Virtualagent Dialogflow Cx Integration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 02, 2023 - 14:59 PDT

        Identified

        Our engineers have identified the issue with Virtualagent Dialogflow Cx Integration and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 02, 2023 - 14:28 PDT

        Investigating

        We are investigating a service interruption with Virtualagent Dialogflow Cx Integration. We expect to provide another update in 30 min or as soon as more information becomes available.
        Posted Oct 02, 2023 - 13:58 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (Dialogflow US1).