SMS Delivery Delays to O2 Networks in the United Kingdom

Incident Report for Twilio

Resolved

This SMS delivery delay is involving one customer and the customer will be contacted directly. We are resolving this incident.

Posted Aug 22, 2024 - 16:44 PDT

Update

We continue to experience SMS delivery delays when sending messages to O2 Networks in United Kingdom for a subset of Short Codes and Alphanumeric. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 22, 2024 - 15:53 PDT

Update

We are experiencing SMS delivery delays when sending messages to O2 Networks in United Kingdom for a subset of Short Codes and Alphanumeric. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 22, 2024 - 14:57 PDT

Investigating

We are experiencing SMS delivery delays and delivery receipt failures when sending messages to O2 Networks in United Kingdom for a subset of Short Codes and Alphanumeric. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 22, 2024 - 14:54 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).