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        SMS Delivery Report Delays to Proximus Mobility Network in the US Over Small Subset of Shortcodes

        Incident Report for Twilio

        Resolved

        We continue to experience delivery report delays. However, we are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue, and we’ll resolve this post since all impacted customers have been contacted for followup. If you have additional questions, please contact support for further assistance.
        Posted Nov 02, 2022 - 15:39 PDT

        Update

        We continue experiencing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available. Also, we are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes.
        Posted Nov 02, 2022 - 10:00 PDT

        Update

        We continue experiencing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available. Also, we are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes.
        Posted Nov 01, 2022 - 10:01 PDT

        Update

        We are still experiencing delivery report delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 31, 2022 - 10:01 PDT

        Update

        We continue experiencing delivery report delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 30, 2022 - 10:01 PDT

        Update

        We are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. We continue experiencing delivery report delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 29, 2022 - 10:01 PDT

        Update

        We are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Now, we are continuing to see delivery repots delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 28, 2022 - 09:50 PDT

        Update

        We are no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Now, we are only seen delivery repots delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 27, 2022 - 09:57 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 26, 2022 - 09:53 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 25, 2022 - 09:50 PDT

        Update

        We are no longer experiencing SMS failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. We continue to experiencing SMS delivery delays. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 24, 2022 - 16:49 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 24, 2022 - 09:44 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 24, 2022 - 01:44 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 21:44 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 19:46 PDT

        Investigating

        After a couple of hours monitoring, we are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 23, 2022 - 18:38 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 18:27 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to the Proximus Mobility network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 16:27 PDT

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 09:28 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 23, 2022 - 01:28 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 22, 2022 - 21:30 PDT

        Update

        We are still experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 22, 2022 - 19:40 PDT

        Update

        We are experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 22, 2022 - 18:49 PDT

        Investigating

        Our monitoring systems have detected a potential issue related to SMS delivery delays and failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 22, 2022 - 18:17 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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