Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Inbound voice call quality degraded for some calls in France
      Incident Report for Twilio
      Resolved
      We have observed full recovery of traffic. This incident has been resolved.
      Posted Oct 10, 2019 - 13:58 PDT
      Monitoring
      We are observing recovery of services. We will continue to monitor to ensure a full recovery.
      Posted Oct 10, 2019 - 13:25 PDT
      Identified
      We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls from Transatel mobile numbers in France. We are investigating and working with our partners. We will provide an update when we have further information.
      Posted Oct 10, 2019 - 10:41 PDT
      Investigating
      We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls in France. We are investigating and working with our partners. We will provide an update when we have further information.
      Posted Oct 10, 2019 - 06:55 PDT
      This incident affected: CARRIER NETWORK (Voice, Europe).
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