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        Inbound voice call quality degraded for some calls in France

        Incident Report for Twilio

        Resolved

        We have observed full recovery of traffic. This incident has been resolved.
        Posted Oct 10, 2019 - 13:58 PDT

        Monitoring

        We are observing recovery of services. We will continue to monitor to ensure a full recovery.
        Posted Oct 10, 2019 - 13:25 PDT

        Identified

        We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls from Transatel mobile numbers in France. We are investigating and working with our partners. We will provide an update when we have further information.
        Posted Oct 10, 2019 - 10:41 PDT

        Investigating

        We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls in France. We are investigating and working with our partners. We will provide an update when we have further information.
        Posted Oct 10, 2019 - 06:55 PDT
        This incident affected: CARRIER NETWORK (Voice, Europe).
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