Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to networks in China
      Incident Report for Twilio
      Resolved
      We are now seeing full recovery, this incident has been resolved.
      Posted Oct 23, 2020 - 08:59 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to carrier networks in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Oct 23, 2020 - 08:41 PDT
      Update
      We are continuing to investigate SMS delivery delays when sending messages to carrier networks in China. We will provide an update in 4 hours or as soon as more information becomes available
      Posted Oct 23, 2020 - 07:30 PDT
      Update
      We are continuing to investigate this issue, we will provide an update in 2 hours or as soon as more information becomes available
      Posted Oct 23, 2020 - 05:33 PDT
      Investigating
      We are experiencing SMS delivery delays when sending messages to carrier networks in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Oct 23, 2020 - 04:30 PDT
      This incident affected: CARRIER NETWORK (SMS, APAC).
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