MMS/SMS Delivery Failures to multiple networks in Australia

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures to Australia or SMS delivery failures to a subset of Twilio Numbers in Australia. This incident has been resolved.

Posted Aug 21, 2024 - 20:44 PDT

Monitoring

We are observing successful MMS delivery to multiple networks in Australia and SMS delivery to a subset of Twilio Numbers in Australia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 18:44 PDT

Update

We are continuing to experience MMS delivery failures to multiple networks in Australia and SMS delivery failures to a subset of Twilio Numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 15:56 PDT

Update

We continue to experience SMS delivery failures to a subset of Twilio Numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2024 - 13:56 PDT

Investigating

We are experiencing SMS delivery failures to a subset of Twilio Numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 21, 2024 - 12:56 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).