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        Incorrect format for some inbound calls in Philippines

        Incident Report for Twilio

        Resolved

        Our carrier partners have confirmed resolution of this issue and our testing has shown no further problems. This incident has been resolved.
        Posted Oct 09, 2019 - 12:28 PDT

        Investigating

        Some inbound calls in the Philippines have the old format +632 prefix to the callee and not the new +6328 prefix applied. This may affect customers based on your handling of calls. We are investigating and working with our partners. We will provide an update when we have further information.
        Posted Oct 09, 2019 - 08:14 PDT
        This incident affected: CARRIER NETWORK (Voice, APAC).
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