SMS Delivery Delays to Multiple Networks in Colombia

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery delays when sending messages to multiple networks in Colombia and determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. As such, we are closing this incident.

Posted Apr 26, 2025 - 10:22 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 26, 2025 - 04:58 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 20:58 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 17:58 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 16:00 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 25, 2025 - 15:07 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).