Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia

        Incident Report for Twilio

        Resolved

        The incident has been resolved, SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia is operating normally.
        Posted Sep 05, 2026 - 13:58 PDT

        Update

        We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 09:43 PDT

        Monitoring

        We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 07:42 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 06:56 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 02:50 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 00:30 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 04, 2026 - 23:26 PDT

        Update

        We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 04, 2026 - 23:16 PDT

        Update

        We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 04, 2026 - 19:16 PDT

        Monitoring

        We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 04, 2026 - 17:16 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 04, 2026 - 11:37 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 04, 2026 - 03:37 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Components: SMS, Middle East & Africa
        Posted Sep 03, 2026 - 23:36 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 03, 2026 - 23:10 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 03, 2026 - 21:44 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 03, 2026 - 21:35 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 03, 2026 - 20:35 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).