Our Engineers are Investigating an Issue with 5XXs from Twilio Public API to Customer via Rest Proxy

Incident Report for Twilio

Resolved

The Twilio Programmable Messaging API was partially degraded for 1 minute on Nov 18th, 2025 between 12:35:00 PST and 12:36:00 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

Posted Nov 18, 2025 - 13:04 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with 5XXs from Twilio Public API to Customer via Rest Proxy. We will follow up and provide customer impact details within 2 hours.

Posted Nov 18, 2025 - 13:00 PST