MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS Delivery Delays to multiple networks in the US for a subset of shortcodes. This incident has been resolved.

Posted Oct 05, 2023 - 19:07 PDT

Monitoring

We are observing recovery in MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 05, 2023 - 17:07 PDT

Update

We are still experiencing MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 05, 2023 - 16:49 PDT

Update

We are experiencing MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 05, 2023 - 15:49 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 05, 2023 - 15:42 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).