Authy 2FA Voice Verifications Failing for Subset of Customers

Incident Report for Twilio

Resolved

We are no longer seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. This incident has been resolved.

Posted Oct 21, 2020 - 15:08 PDT

Monitoring

We are no longer seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. We will continue to monitor to ensure a full recovery.

Posted Oct 21, 2020 - 14:37 PDT

Update

We are seeing failures for a subset of Authy customers starting 2FA verifications via Voice channel where the Authy application names are longer than 30 characters. We are working with our engineering team to resolve the issues and will have an update in 1 hour or as soon as more information is available.

Posted Oct 21, 2020 - 14:05 PDT

Investigating

Our monitoring systems have detected a potential Authy issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 21, 2020 - 13:47 PDT

This incident affected: ACCOUNT SECURITY (Authy 2FA).