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        SMS Delivery Issue for Registered Chinese Templates Towards China Telecom

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delays in sending messages to the Registered Chinese Templates to China Telecom. This incident has been resolved.
        Posted May 20, 2020 - 14:35 PDT

        Monitoring

        We are observing recovery for registered Chinese Templates to China Telecom. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
        Posted May 20, 2020 - 12:50 PDT

        Update

        We continue to investigate into this issue.
        Posted May 20, 2020 - 09:40 PDT

        Update

        We are observing potential delivery issues for registered Chinese Templates Towards China Telecom. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.
        Posted May 20, 2020 - 08:51 PDT

        Investigating

        We are observing potential delivery issues for registered Chinese Templates Towards China Telecom. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.
        Posted May 20, 2020 - 08:37 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).
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