Inbound Message Delivery Delays - Mobile Originated - To a Subset of Phone Numbers In United Kingdom

Incident Report for Twilio

Resolved

The issue affecting message delays to a subset of Twilio Phone Numbers In United Kingdom has been resolved, and the service is functioning normally at this time.

Posted Aug 23, 2022 - 05:54 PDT

Monitoring

We have started seeing recovery for the issue causing message Inbound SMS Delivery Delay To A Subset Of Phone Numbers In United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 23, 2022 - 04:12 PDT

Update

We are still experiencing message delays to a subset of Twilio phone numbers. Customers may experience latency in receiving SMS messages from various mobile networks in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 22, 2022 - 17:56 PDT

Update

We are still experiencing message delays to a subset of Twilio Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 22, 2022 - 10:16 PDT

Update

We are still experiencing message delays to a subset of Twilio Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 22, 2022 - 06:17 PDT

Update

We are still experiencing message delays to a subset of Twilio Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 22, 2022 - 04:18 PDT

Investigating

We are experiencing message delays to a subset of Twilio Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 22, 2022 - 03:19 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).