SMS Delivery Failures to Spark Network in New Zealand

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Spark Network in New Zealand. This incident has been resolved.

Posted Jul 11, 2024 - 22:53 PDT

Monitoring

We are observing successful SMS delivery to Spark Network in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 21:04 PDT

Update

We are updating the symptom to SMS delivery failures when sending messages to Spark Network in New Zealand. The listed symptom was previously described as delivery delays to the same destination. Our engineers are working with our carrier partner to resolve the issue. We will provide another update at 21:20 Pacific time today, or as soon as more information becomes available.

Posted Jul 11, 2024 - 16:49 PDT

Update

We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 13:20 PDT

Update

We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 09:22 PDT

Update

We continue to experience SMS delivery delays when sending messages to Spark Network in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 07:23 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Spark Network in New-Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2024 - 06:24 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).