Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost On 12% Of Super SIM Devices
Incident
Report for Twilio
Resolved
Connectivity loss on Super SIM devices has been resolved and are operating normally at this time.
Update
Beginning at 1:45 am PT, we observed 12% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor and expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Beginning at 1:45 am PT, we observed 12% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor and expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super Sim Sessions Drop. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.