Active Numbers Page Fails to Fetch when Region IE1 is Active

Incident Report for Twilio

Resolved

We are no longer experiencing issue with the active numbers console page for Region IE1. This incident has been resolved.

Posted Aug 31, 2023 - 19:40 PDT

Monitoring

We are observing recovery with the active numbers console page for Region IE1. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 31, 2023 - 19:10 PDT

Update

We are continuing to investigate errors seen in the console when using IE1 routing. The Active Numbers page may fail to load with an "Internal Server Error" or an "Oppose Something Went Wrong" error. As a workaround, try refreshing the page. Some users may not be able to configure numbers during this time or see the incorrect number configurations when viewing their numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 31, 2023 - 17:45 PDT

Update

We are continuing to investigate errors seen in the console when using IE1 routing. The Active Numbers page may fail to load with an "Internal Server Error" or an "Oppose Something Went Wrong" error. As a workaround, try refreshing the page. Some users may not be able to configure numbers during this time or see the incorrect number configurations when viewing their numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 31, 2023 - 13:47 PDT

Update

We are continuing to investigate errors seen in the console when using IE1 routing. The Active Numbers page may fail to load with an "Internal Server Error" or an "Oppose Something Went Wrong" error. As a workaround, try refreshing the page. Some users may not be able to configure numbers during this time or see the incorrect number configurations when viewing their numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 31, 2023 - 11:56 PDT

Update

We are investigating errors seen in the console when using IE1 routing. The Active Numbers page may fail to load with an "Internal Server Error" or an "Oppose Something Went Wrong" error. As a workaround, try refreshing the page. Some users may not be able to configure numbers during this time or see the incorrect number configurations when viewing their numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 31, 2023 - 10:56 PDT

Investigating

Our monitoring systems have detected a potential issue with the active numbers console page for Region IE1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 31, 2023 - 10:43 PDT

This incident affected: PHONE NUMBERS.