10DLC AT&T Intermittent Campaign Lookup Failures causing SPAM blocks

Incident Report for Twilio

Resolved

The issue related to a very small portion of traffic towards AT&T from Twilio Long Codes that could be incorrectly blocked as SPAM with error code 30007 has been resolved and is operating normally at this time.

Posted Oct 12, 2022 - 18:19 PDT

Monitoring

We are observing recovery of an issue related to a very small portion of traffic towards AT&T from Twilio Long Codes that could be incorrectly blocked as SPAM with error code 30007. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2022 - 16:19 PDT

Update

We continue investigating an issue related with a very small portion of traffic towards AT&T from Twilio Long Codes that could be incorrectly blocked as SPAM with error code 30007. On call engineers are working with carrier partners to resolve the issue and we will provide an update in the next 4 hours or as soon as more information is available.

Posted Oct 12, 2022 - 14:15 PDT

Update

We are investigating an issue related with a very small portion of traffic towards AT&T from Twilio Long Codes that could be incorrectly blocked as SPAM with error code 30007. On call engineers are working with carrier partners to resolve the issue and we will provide an update in the next 2 hours or as soon as more information is available.

Posted Oct 12, 2022 - 11:50 PDT

Update

We are investigating an issue related with a very small portion of traffic towards AT&T from Twilio Long Codes that could be incorrectly blocked as SPAM error code 30007. On call engineers are working with carrier partners to resolve the issue and we will provide an update in the next 1 hour or as soon as more information is available.

Posted Oct 12, 2022 - 11:18 PDT

Investigating

We've become aware of a potential issue with 10DLC AT&T Intermittent Campaign Lookup Failures causing SPAM blocks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 12, 2022 - 10:56 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).