SMS Delivery Failures to CTBC Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Brazil CTBC Network. This incident has been resolved.

Posted Nov 18, 2020 - 23:20 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 22:00 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 14:00 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 10:01 PST

Update

We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Brazil CTBC Network. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 08:01 PST

Investigating

We are experiencing SMS delivery failures sending to Brazil CTBC Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Nov 18, 2020 - 07:01 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).