Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Long Code Delivery Delays Sending and Receiving SMS in Brazil

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issues with delivery or delivery report notifications when sending to or from Nextel Brazil local long codes. This incident has been resolved.
        Posted Sep 23, 2020 - 14:41 PDT

        Monitoring

        We are observing delivery report notifications of successful delivery to and from Nextel Brazil local long codes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 23, 2020 - 13:57 PDT

        Update

        We are no longer observing message delivery delays to and from Nextel Brazil local long codes. However, we are not receiving message delivery report notifications of the successful delivery. We are working with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
        Posted Sep 22, 2020 - 16:24 PDT

        Update

        We continue to observe message delivery delays via Nextel Brazil local long codes. We continue to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
        Posted Sep 22, 2020 - 13:28 PDT

        Update

        We continue to observe message delivery delays via Nextel Brazil local long codes. Brazil networks other than Nextel are not impacted. We continue to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
        Posted Sep 21, 2020 - 13:28 PDT

        Update

        We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
        Posted Sep 20, 2020 - 23:35 PDT

        Update

        We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
        Posted Sep 19, 2020 - 23:35 PDT

        Update

        We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 16 hours or as soon as more information becomes available.
        Posted Sep 19, 2020 - 07:22 PDT

        Update

        We continue to observe message delivery issue via local long codes in Nextel Brazil while other networks are already recovering. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 23:22 PDT

        Update

        We continue to observe message delivery issue via local long codes in Nextel Brazil while other networks are already recovering. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 4 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 19:22 PDT

        Investigating

        We are again observing message delivery delays in Brazil via local long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 2 hours or as soon as more information becomes available.
        Posted Sep 18, 2020 - 17:22 PDT

        Monitoring

        We are no longer observing SMS delivery delays in Brazil. We will continue to monitor the issue until we are sure it is resolved. We will provide another update in 2 hours or as soon as we have more information.
        Posted Sep 18, 2020 - 16:14 PDT

        Update

        We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 16 hours or as soon as more information becomes available
        Posted Sep 18, 2020 - 03:27 PDT

        Update

        We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
        Posted Sep 17, 2020 - 19:26 PDT

        Update

        We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in four hours or as soon as more information becomes available.
        Posted Sep 17, 2020 - 15:23 PDT

        Update

        We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in two hours or as soon as more information becomes available.
        Posted Sep 17, 2020 - 13:26 PDT

        Investigating

        We are experiencing message delivery delays to and from all networks in Brazil via local long codes. Our engineers are working with our carrier partners to resolve the issue. We will provide an update in 1 hour or as soon as we have more information.
        Posted Sep 17, 2020 - 12:24 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
        ← Current Status Powered by Atlassian Statuspage