Transcriptions for Voicemail Through VoiceBase are Delayed

Incident Report for Twilio

Resolved

The issue with delayed Voice Recording transcripts through VoiceBase has been resolved and is operating normally at this time.

Posted Aug 03, 2025 - 13:28 PDT

Monitoring

Our engineering team are seeing recovery regarding the issue with delayed Voice Recording transcripts through VoiceBase. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2025 - 12:28 PDT

Investigating

Our engineers have identified the issue with delayed Voice Recording transcripts through VoiceBase and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 03, 2025 - 09:23 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 03, 2025 - 07:28 PDT

Identified

Our engineers have identified the issue with delayed Voice Recording transcripts through VoiceBase and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2025 - 06:28 PDT

Investigating

Our monitoring systems have detected a potential issue with voicebase callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 03, 2025 - 06:12 PDT

This incident affected: PROGRAMMABLE VOICE (Recording).