Wireless: SIM Lifecycle Management activities temporarily in unscheduled maintenance mode

Incident Report for Twilio

Resolved

This incident has been resolved since 11.30pm PST

Posted Jan 16, 2019 - 23:47 PST

Investigating

A downstream SIM connectivity provider (T-Mobile USA) is currently experiencing issues. As such, SIM lifecycle activities (activation, suspension, Rate Plan changes, etc) are currently being accepted in the `scheduled` state, and will be automatically queued and actioned at a later time when the downstream provider becomes available.

Posted Jan 16, 2019 - 22:53 PST