Elevated errors impacting voice services in US East region

Incident Report for Twilio

Resolved

The issue has been resolved and all the systems are operating normally.

Posted Aug 07, 2018 - 14:45 PDT

Monitoring

We observed an elevated level of errors fetching recordings and TwiML between 13:06 PDT to 13:31 PDT. Our engineers have resolved the issue and we are monitoring the systems.

Posted Aug 07, 2018 - 13:56 PDT

Investigating

We are seeing elevated errors in fetching recordings and Twiml for calls out of our US East region. Our engineers are working on resolving this issue. Next update in 15 minutes.

Posted Aug 07, 2018 - 13:44 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Client Web US1, Client Mobile US1, Conference US1, Recording US1, TwiML US1).