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        Intermittent Issues with Regulatory Bundles in Programmable Messaging

        Incident Report for Twilio

        Resolved

        After further investigation our engineers have identified that the incident is impacting a small number of customers. If you are affected, please resubmit your REJECTED bundles. We are closing this incident, since we have already reached out to customers individually for further follow-ups.
        Posted Oct 30, 2023 - 09:01 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 29, 2023 - 15:54 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 28, 2023 - 16:00 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 27, 2023 - 16:02 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 16 hours or as soon as more information becomes available
        Posted Oct 27, 2023 - 00:05 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 26, 2023 - 16:09 PDT

        Update

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 26, 2023 - 12:00 PDT

        Identified

        Our engineers have identified the intermittent issues with Regulatory Bundles in Programmable Messaging and are working to deploy a fix. The current workaround is to resubmit their REJECTED bundles. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 26, 2023 - 09:50 PDT

        Investigating

        We are investigating intermittent issues with Regulatory Bundles in Programmable Messaging. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 26, 2023 - 08:46 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).