Inbound Call Failures to a Subset of Twilio Phone Numbers in Romania, Italy, Spain, Netherlands & Belgium

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers has been resolved, and the service is functioning normally at this time.

Posted May 04, 2021 - 04:31 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 04, 2021 - 02:36 PDT

Update

We continue to observe call failures to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 04, 2021 - 02:10 PDT

Investigating

We are observing a subset of call failures to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 04, 2021 - 01:10 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).