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        SMS Delivery Failures from Twilio to du and Etisalat United Arab Emirates

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to du and Etisalat network subscribers in the United Arab Emirates. This incident has been resolved.
        Posted Mar 01, 2026 - 02:29 PST

        Update

        We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 01, 2026 - 00:40 PST

        Monitoring

        We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 28, 2026 - 22:42 PST

        Update

        Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and continue working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 28, 2026 - 16:41 PST

        Update

        Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 28, 2026 - 12:41 PST

        Update

        Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 28, 2026 - 10:41 PST

        Identified

        Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 28, 2026 - 09:42 PST

        Investigating

        Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 28, 2026 - 09:28 PST
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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