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      SMS Delivery Delays To Surf Telecom Network In Brazil
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.
      Posted Feb 05, 2024 - 08:42 PST
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Feb 05, 2024 - 06:43 PST
      Update
      We continue to experience SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours, or as soon as more information becomes available.
      Posted Feb 04, 2024 - 23:02 PST
      Update
      We continue to experience SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.
      Posted Feb 04, 2024 - 15:02 PST
      Update
      We are experiencing SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
      Posted Feb 04, 2024 - 11:03 PST
      Update
      We are experiencing SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.
      Posted Feb 04, 2024 - 09:05 PST
      Update
      We are experiencing SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Feb 04, 2024 - 08:20 PST
      Update
      We are continuing to investigate this issue.
      Posted Feb 04, 2024 - 08:13 PST
      Update
      We are continuing to investigate this issue.
      Posted Feb 04, 2024 - 08:12 PST
      Investigating
      We are experiencing SMS delivery delays to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Feb 04, 2024 - 08:10 PST
      This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).
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